Driver age
The minumum age of the driver is 30 years old.
Driving licence
All drivers must show their original driving licence, issued at least 12 months previously and expiring after the rental period.
The vehicles of the following groups provide for exceptions:
• For groups G5-XFBD, K-LXAR, K6-LCAR, L-XDAR, L5-WDAR, L6-LDAR, Q6-PTAV, S-LFAR, S5-LFAD, S6-LFBR, Y-FFAR, Z5-PVAR (example: Maserati Levante, BMW 5 Series, Mercedes-Benz E-Class, BMW 7 Series, Mercedes-Benz CLS, BMW 4 Series, BMW X5, Volvo XC90, Volvo XC60, Mercedes-Benz V-Class or similar): at least 24 months previously.
• For groups N1-RGDR, P1-JFDR, R5-UTAR, U5-WFBR (example: Jaguar E-Pace, Range Rover Evoque, Ford Mustang, Range Rover Vogue or similar): at least 36 months previously.
If the licence is not written in Latin characters (e.g., Arabic, Cyrillic, Greek, Chinese), a valid International Driving Permit (IDP) is required.
The IDP is also required for drivers holding a licence issued in a non-EU country, if renting a vehicle in an EU member state.
In both cases, the driver must present both the international and national driving licences in their original form.
IMPORTANT: It is the renter's responsibility to ensure they possess the necessary documents to drive in countries other than their country of residence.
The driving licence must be original, undamaged, legible, and valid.
Digital driving licences are not accepted.
ID card/Passport
A valid ID card for all the citizens of the countries of the European Union, will be required.
All citizens who are NOT members of the European Union will be required to present, in addition to an identity document, a valid passport written in Latin characters, as proof of their identity.
The documents must be the original ones, not deteriorated, readable and currently valid.
Documents in digital format will NOT be accepted.
Inclusive insurances
Third-party liability insurance
This insurance covers the damages to third parties following an accident caused by the driver, excluding the rented car itself.
[CDW] Collision Damage Waiver
This is a reduction of the customer's liability that partially covers the damage caused to the rented vehicle. Instead of the total cost, the driver will be responsible only for the first fraction, called deductible.
The reduction of the customer's liability will be applied up to a maximum chargeable amount specified in the rental agreement.
This reduction does not include damage to: glass, roof, underbody, wheels, interior and damage caused by acts of vandalism.
[TP] Theft/Fire Protection
This is a reduction of the customer's liability in the event of total/partial theft or fire up to a maximum chargeable amount specified in the rental agreement.
In the event of theft of the rented vehicle, if the vehicle keys are not returned, the customer will be fully liable for reimbursement of the total value of the vehicle.
This reduction does not include the loss of personal assets.
Road Assistance
Road assistance is guaranteed 24/7.
In case road assistance is needed, the cost related to this will be charged to the customer himself.
Taxes included in the price
Value Added Tax (VAT).
Airport/Railway Station Taxes.
Fuel and Recharging policy
[Full-Full]
The vehicle will be given with a full tank of fuel and it must be returned with a full tank of fuel.
In case the customer does not return the vehicle with a full tank of fuel, the missing part of the fuel will be charged, as well as a surcharge relating the refuelling operations.
[Electric vehicles]
The rental center will record the vehicle battery charge at the start of the rental.
Failure to return the vehicle in the same state of charge as at pick-up will result in a recharging surcharge per missing kW.
Mileage
Unless otherwise stated, the rate includes unlimited mileage.
If the rate includes a mileage limit, should additional miles be driven beyond those included in the contract, the cost per extra mile will vary depending on the type of vehicle rented.
Territorial limits
Cross-border travel is permitted subject to the payment of a supplement of €16.00.
Authorisation to drive the vehicle abroad is valid for the following countries:
• Andorra
• Austria
• Belgium
• Denmark
• Finland
• France
• Germany
• Gibraltar
• Liechtenstein
• Luxembourg
• Netherlands
• Norway
• Portugal
• Principality of Monaco
• Sweden
• Switzerland
If you intend to drive the vehicle outside the national territory, it is necessary to inform the "Hertz" staff before collection.
The vehicles CANNOT be boarded o transported on any other means of transport.
Vehicles in the X1-MDAE group (e.g., Smart Forfour or similar) are NOT permitted to cross the border.
Payment methods
At the time of vehicle collection, it will be necessary to present a credit card in the name of the main driver for the handling of the deposit and the rental payment.
[ATTENTION] The main driver must present the credit card in physical form; the digital version of the card will NOT be accepted.
[CREDIT cards]
Credit cards accepted at the car rental desk: Visa, Mastercard, American Express, Diners Club, Discover.
The credit card must have embossed details and numbers, and the PIN code will also be required.
The following payment methods WILL NOT be accepted: Revolving cards; debit cards (ex. Mastercard Debit, Maestro, Visa Debit, V-Pay); Bancomat cards (ex. PagoBancomat); Prepaid/rechargeable and "Electron" cards of any type (ex. Viabuy, PayPal, Green Dot, Postepay); cards linked to a digital bank account (e.g. N26, Revolut); cards with the indication "Electronic use only"; virtual credit/debit cards; credit/debit cards in digital format; cards saved on mobile devices (smartphone, tablet, smartwatch, etc.); JCB, Cirrus, Visa Dankort and China UnionPay cards; NON-NOMINATIVE cards; cards NOT in the name of the main driver; cash and/or checks.
For security reasons, the car rental company will require the main driver to present at least one valid identity document, issued by the same country as the credit card used. Furthermore, all information on the document must be clearly legible and undamaged, in order for the company to verify its authenticity.
Always ensure that the credit card used has sufficient funds available at the time of rental. The amount blocked corresponds to a fixed sum (specified below), but it may vary depending on the size of the vehicle, the driver's age, the rental duration, and the vehicle pick-up location.
If a valid credit card is not physically presented, or if the card does not have sufficient funds, the counter agent may refuse to hand over the vehicle. In such cases, no refund will be provided.
Deposit amount
When collecting the vehicle, a deposit will be required as a guarantee.
This amount can only be managed through a credit card in the name of the main driver.
[ATTENTION]
• The main driver must present the credit card in physical form; the digital version of the card will NOT be accepted.
• IMPORTANT: For groups G5-XFBD, K6-LCAR, L-XDAR, R-FQAR, R5-UTAR, S5-LFAD, Z5-PVAR (example: Maserati Levante, Mercedes-Benz E-Class, BMW 7 Series, Ford Ranger, Ford Mustang, Volvo XC90, Mercedes-Benz V-Class or similar), the presentation of two credit cards, both in the name of the main driver, is required.
A value of €700.00 plus eventual extras or services purchased and not prepaid online will be blocked from the credit card.
This amount will be unblocked at the end of the car rental, where all the conditions are met.
The applicable excess, in case of damage or theft of the vehicle, will be up to €1700.00 for damage and up to €1700.00 for theft.
Local taxes
The damages to the car will be charged by the car rental company at the moment of the drop off, as well as a local tax, which has to be added to the amount of the deductible withheld.
In case of tickets/fines, the driver will have to pay a local tax, which has to be added to the amount of the ticket/fine.
Pick-up
The vehicle must be picked up at the time agreed during the booking process; after that time, the car rental company will not guarantee the availability of the car at the car rental station and the reservation will be considered cancelled without notice.
Please always inform the car rental station in case of delay.
Drop-off
The rented vehicle must be returned by the date and time specified in the rental agreement. A grace period of 29 minutes beyond the agreed return time is allowed. If this grace period is exceeded, an additional charge will be applied by the car rental company.
No refund is provided in case the car is returned before the date agreed in the car rental contract.
In case the drop-off is made in a different car rental station from the pick up, a "One way" extra charge will be applied. This operation must be authorised beforehand by "Hertz".
The vehicles are delivered externally and internally clean and they must be returned in the same condition. Otherwise the costs related to the washing of the vehicle will be proportionally charged.
For rentals with vehicle return outside opening hours, this service is available exclusively at rental locations equipped with a key-box. The customer must inquire at the time of pickup about the service's usage conditions. The rental agreement will be closed by a company representative upon the reopening of the branch, and the customer remains responsible for the vehicle until it has been officially taken over by the representative.
Vehicle group
The vehicle displayed and the listed models are among the most commonly used by our rental partners. We cannot guarantee that the make or model of the assigned vehicle will be exactly the same as the one shown on our website.
Voucher
At the arrival at the car rental office, you will be asked to show the voucher.
Attention: TinoRent takes no responsability for any surcharges in the case, at the moment of the pick up, the voucher is not shown to the car rental agent. In these cases no refund of the advance payment will be provided.
Additional accessories and Extras
Additional accessories and extras must be requested at the time of booking or communicated to the rental centre. These are not included in the rental price and must be paid for at the time of collection.
The prices for these accessories are managed directly by the rental company, which reserves the right to modify them without prior notice.
Additional accessories and any special equipment are subject to availability, which can only be guaranteed by the rental centre at the time of collection.
Cancellation policy
Out of hour surcharge
The service allowing you to pick-up the car during the closing time of the car rental station is NOT available.
In the event of a delay, please contact the "Hertz" rental centre as soon as possible, to allow the staff to make arrangements to wait for your arrival, where possible.
The service allowing you to drop-off the car during the closing time of the car rental station is available ONLY if you have the authorization on behalf of the car rental center.
